Privacy policy

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The Cake People Privacy Policy

Effective Date: 20/01/2021

Introduction

Welcome to The Cake People’s privacy policy, overseen by The Compassionate Kitchen PTY LTD trading as The Cake People. Recognising the paramount importance of your privacy, we are steadfast in our commitment to safeguarding your personal details.

Who We Are & Contact Information

Functioning under The Compassionate Kitchen PTY LTD, we diligently uphold the confidentiality of our clients, customers, suppliers, wholesalers, and employees. This policy elucidates the data management on our website, social media channels, and products. Kindly note, engagements on other platforms, such as Instagram or Facebook, are governed by their respective privacy policies.

For any queries or concerns related to privacy, please contact us at: info@thecompassionatekitchen.com.au.

Our Data Handling Principles

In adherence to the Australian Privacy Laws, the EU General Data Protection Regulation (GDPR), and other pertinent standards, we ensure your data is used responsibly.

  • Our Responsibilities: We determine how your data is utilised on our Site. We neither sell nor rent your data to third parties. Your privacy is of utmost significance to us, and we aim for transparency regarding the collection and use of your data.
  • Your Responsibilities: Kindly peruse this Privacy Policy alongside the Website Terms & Conditions. If you share third-party data with us, you must confirm that you have the necessary permissions to authorise its processing under this policy.

Data Collection & Usage

From the moment you interact with our Site, we may begin collecting data. This can be through direct interactions, such as form submissions, or indirectly through automated means.

  • Examples of Data Collection: Enquiries, email correspondences, wholesale quote requests, orders, and feedback/complaint submissions.
  • Types of Data: Contact details, product purchase details, identifying data like IP address and browser details, site interaction data, feedback, and other relevant information based on our interactions.
  • Purpose & Disclosure: We use your data to enhance your experience, ensure our site's functionality, offer products and information, improve our offerings, and occasionally for marketing. We might disclose your data within our business, to comply with legal obligations, or if you have given consent.

Third-Party Interactions & Analytics

  • Google: Our site utilises Google Analytics. For details on Google's data collection and to opt-out, consult Google's policies and settings.
  • Facebook: We engage with Facebook Insights for our Facebook Page, enhancing our understanding of user interactions. Familiarise yourself with Facebook's privacy policy and adjust your ad preferences if desired.

Your Choices & Rights

  • Cookies: Our Site employs cookies for improved functionality. You have the right to disable cookies in your browser settings.
  • Marketing: You have the choice to opt-out of marketing communications. Either use our contact form or the unsubscribe link in our emails.
  • Access and Corrections: You can request access to, or corrections of, your data stored with us.
  • Data Erasure: You reserve the right to request erasure of your data, unless legal obligations dictate otherwise.
  • Complaints: Should you be dissatisfied with our data handling, you can file a complaint. For unresolved issues, you may contact the Office of the Australian Information Commissioner.

Data Security & Storage

Trust is paramount, and we employ various safeguards, including reputable third-party storage providers, to protect your data. Although we collaborate with global service providers, data protection remains our priority. We retain your data as long as necessary, respecting all legal obligations.

Third-Party Processors

In certain circumstances, we might share data with:

  • Group companies for site operation.
  • Suppliers and service providers.
  • Legal consultants.
  • Fraud prevention agencies.
  • Law enforcement or government bodies, as mandated by law.

Cookies Explained

Cookies, which aren't the tasty kind, are data files placed on your device to enhance site functionality. Learn more about managing cookies at allaboutcookies.org.

Remember, privacy is a shared responsibility. We commit to doing our part diligently and ask you to remain informed and cautious.