Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com
If you are not at home when your order arrives, our courier will call the mobile number you provide with your order. They will leave the box in a shady spot near your front door. If you live in an apartment block or there is no safe place to leave it they will return it to our warehouse to organise redelivery.
All of our products are packaged inside boxes and they are delivered in refrigerated trucks.
We don't offer time slot selection for deliveries. We use a third party refrigerated courier and all orders are collected early am and they deliver them on their schedule according to how many deliveries they have. If you require your order for the morning it’s probably better to get them delivered the day before and keep them overnight in the fridge.
If you need any assistance with tracking your order, please reach out to our team on firstname.lastname@example.org
Tracking numbers are not available for our cake products as they are perishable items and shipped directly from our bakery to your doorstep. The tracking number message that you received is a generic notification generated by the Shopify platform. If you have any questions or concerns about your order, please contact us on 03 7008 5010 and we will be happy to assist you.
We do require 4 days notice to get your order ready but we all sometimes leave things to the last minute. If you require an order for the following day, get in touch our team on email@example.com or call us on 03 8080 8508 and we'll do our best to help you out.
Yes you can. Select PICK UP at checkout and select a preferred time and day to collect from our factory in Keilor Park.
Our adress is:
74 Thomsons Rd
Watch this video to see directions to our factory.
We will notify you on the day when your order is ready for collection.
Make sure to enter your email and mobile number at checkout to recieve your order confirmation and dispatch notification.
All our celebratrion cakes are 7 inches in diameter. If you need to cater for more people, our cakes go up in height not wider.
Once you've cut the cake, any leftovers can be stored in an airtight container in the fridge for up to 5 days or in the freezer for up to 4 months.
Layers and tiers refer to the number of layers of cake in a multi-layered cake. A layer is a single horizontal slice of cake, while a tier refers to a stack of multiple layers, typically separated by frosting or filling. For example, a two-tier cake would have two separate stacks of cake layers, while a three-layer cake would have three slices of cake stacked on top of each other. When ordering a multi-layered cake, you can specify the number of layers per tier or the overall number of layers you would like in your cake.